Now, no honest businessman can convince me that he has had no complaints from his customers about something they didn’t like. And if you come across such an entrepreneur you just need to run – because you are face to face with fiction – and fiction is not good for your enterprise. Reality is. Customer complaints are part of business. In the words of Bill Gates, ‘Your most unhappy customers are your greatest source of learning.’ Unhappy customers complain, and when they complain you should gain. Now I know you are wondering how this can be, aren’t you?
- Customer complaints provide an opportunity for you to sit and talk with your customers or clients. This is a great opportunity and if you are smart you can turn it into great capital for your enterprise, can’t you? I guess you know what I mean. Some people are so eager just to meet customers and talk. If you can’t talk your customers into coming back to, or reconsidering you then you need a refresher course immediately. Don’t you think so?
- They are also means to understand your customers or clients better and this adds value to your enterprise. When you adapt to the needs or desires of your customers then you are in business. You exist to meet needs and expectations and sometimes you get to the details through customer complaints. You might be the type that hardly researches. Create customer bliss and you will be in bliss. Period.
- What about learning from the competition? Haven’t you heard your dissatisfied customers enumerating things your competitors are doing that you aren’t? Don’t they sometimes give you a hint on why your competitor beats you hands down – especially if they want to make you feel you are simply opaque as far as customer service is? You need to wake up and smell the coffee my friend.
- Customer complaints also help you identify problems with your field staffs, products,etc. Occasionally you may need to confirm some things from the field to finally decide to redeploy part of your teams’ marketing ‘talent’ to other uses. May be that delayed product redesign could be hastened due to customer complaints also. Now, these can be greatly advantageous to your business.
Please kindly note that this is not a license to intentionally do shoddy work. Do the best – but when it turns out not to be the best – accept the complaints in good faith and make haste to correct. Well managed customer complaints can yield positive outcomes. It might involve paying a price, and if this is the case you should proceed and pay the price. Indeed your most unhappy customers are your greatest source of learning, aren’t they?
I guess it’s time to go.
The Wise Entrepreneur
I’ll right away grab your rss as I can’t find your e-mail subscription link or e-newsletter service. Do you have any? Please allow me recognize in order that I could subscribe. Thanks.
I simply wanted to thank you very much again. I am not sure the things that I would’ve used in the absence of the solutions provided by you about my area of interest. Previously it was a very terrifying crisis for me personally, but encountering a new specialised avenue you solved it took me to cry with happiness. I’m just happy for your service and as well , pray you recognize what an amazing job you were providing educating many people thru a site. Most likely you have never encountered all of us.
I’ll immediately snatch your rss feed as I can not find your email subscription link or newsletter service. Do you’ve any? Kindly let me recognise so that I may just subscribe. Thanks.
Of course, what a great site and instructive posts, I surely will bookmark your blog.Best Regards!
I’m still learning from you, but I’m improving myself. I definitely liked reading everything that is written on your blog.Keep the aarticles coming. I liked it!
Its like you read my mind! You appear to know a lot about this, like you wrote the book in it or something. I think that you could do with a few pics to drive the message home a little bit, but other than that, this is fantastic blog. A great read. I will certainly be back.
I think you have noted some very interesting points , thankyou for the post.
You are welcome
Perfectly written articles , regards for information .
Oh my goodness! an amazing article dude. Thanks Nevertheless I’m experiencing problem with ur rss . Don’t know why Unable to subscribe to it. Is there anyone getting identical rss drawback? Anybody who knows kindly respond. Thnkx
I was wondering if you ever thought of changing the structure of your site? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having 1 or 2 pictures. Maybe you could space it out better?
hi!,I like your writing so much! share we keep up a correspondence extra about your article on AOL? I need a specialist on this space to unravel my problem. May be that’s you! Having a look ahead to look you.
Wow! This could be one particular of the most helpful blogs We’ve ever arrive across on this subject. Actually Excellent. I am also a specialist in this topic so I can understand your effort.
Thanks for the acknowledgement. Rgds
whoah this blog is fantastic i like studying your articles. Stay up the great paintings! You already know, lots of persons are hunting around for this information, you can aid them greatly.
Very nice post. I just stumbled upon your weblog and wanted to say that I have truly enjoyed surfing around your blog posts. After all I’ll be subscribing to your feed and I hope you write again very soon!
Sure – we will try our best to continue blogging.
I simply want to mention I am beginner to blogging and truly savored this web blog. Almost certainly I’m planning to bookmark your site . You certainly come with good writings. Kudos for sharing your web site.
I think this is one of the most vital info for me. And i’m glad reading your article. But wanna remark on some general things, The web site style is ideal, the articles is really excellent : D. Good job, cheers
Good write-up, I¡¦m regular visitor of one¡¦s blog, maintain up the excellent operate, and It’s going to be a regular visitor for a long time.
Wow! This can be one particular of the most beneficial blogs We’ve ever arrive across on this subject. Actually Magnificent. I’m also an expert in this topic therefore I can understand your hard work.
hi!,I really like your writing so a lot! share we keep up a correspondence extra approximately your article on AOL? I require an expert on this area to resolve my problem. May be that is you! Looking ahead to peer you.
Simply wish to say your article is as astounding. The clearness in your post is simply great and i could assume you’re an expert on this subject. Fine with your permission let me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please keep up the gratifying work.
You are most welcome.
I have read several just right stuff here. Definitely price bookmarking for revisiting. I surprise how a lot effort you place to make one of these magnificent informative web site.
Thanks , I’ve just been searching for info about this subject for ages and yours is the greatest I have discovered till now. But, what concerning the conclusion? Are you sure concerning the supply?
My spouse and I absolutely love your blog and find the majority of your post’s to be precisely what I’m looking for. Do you offer guest writers to write content for you personally? I wouldn’t mind producing a post or elaborating on most of the subjects you write with regards to here. Again, awesome web log!
very good put up, i definitely love this website, keep on it
Wow, fantastic blog layout! How long have you been blogging for? you made blogging look easy. The overall look of your web site is excellent, let alone the content!
Welcome. It’s a pleasure. I’ve not blogged for long, but hope to keep at it onwards.
It is appropriate time to make some plans for the future and it is time to be happy. I have read this post and if I could I desire to suggest you some interesting things or tips. Perhaps you can write next articles referring to this article. I want to read more things about it!
Thanks a bunch for sharing this with all of us you really know what you are talking about! Bookmarked. Kindly additionally talk over with my web site =). We may have a link trade arrangement between us!
GreatExcellentWonderfulGoodVery good articlepost! We will beWe are linking to thisto this particularly great articlepostcontent on our siteour website. Keep up the goodthe great writing.
You made some clear points there. I did a search on the topic and found most individuals will consent with your site.
I was recommended this blog by my cousin. I’m not sure whether this post is written by him as no one else know such detailed about my trouble. You’re incredible! Thanks!
Hi my friend! I wish to say that this post is amazing, nice written and include approximately all significant infos. I would like to see extra posts like this .
You completed several fine points there. I did a search on the topic and found most folks will agree with your blog.
you’re in reality a good webmaster. The web site loading speed is incredible. It seems that you are doing any unique trick. Moreover, The contents are masterwork. you’ve done a magnificent process on this subject!
Thanks for sharing superb informations. Your web-site is so cool. I am impressed by the details that you have on this web site. It reveals how nicely you perceive this subject. Bookmarked this web page, will come back for extra articles. You, my pal, ROCK! I found simply the information I already searched all over the place and just couldn’t come across. What a perfect website.
Thank you a lot for providing individuals with an extraordinarily special possiblity to read from this web site. It is usually very brilliant and jam-packed with fun for me and my office friends to visit your site really thrice in a week to learn the newest tips you will have. And indeed, I am just certainly satisfied with the perfect opinions you serve. Selected 3 ideas in this posting are undoubtedly the most effective I’ve ever had.
Great. Thanks and welcome.
I needed to write you that very little observation to finally give many thanks once again with the precious suggestions you’ve shared on this website. It is certainly remarkably open-handed with you to supply unhampered what numerous people would’ve offered for sale as an e book to end up making some bucks on their own, particularly seeing that you might have tried it in the event you wanted. The guidelines in addition worked like a good way to know that someone else have the identical passion similar to my personal own to learn a great deal more on the subject of this condition. I think there are thousands of more pleasant moments ahead for those who read carefully your blog post.
Sure – we will do our best to continue delivering the best we can.
Thanks for the sensible critique. Me & my neighbor were just preparing to do a little research on this. We got a grab a book from our area library but I think I learned more clear from this post. I am very glad to see such magnificent info being shared freely out there.
The screen in my blogger website is way too small. I don’t know how to make it bigger, do you guys know how to make blogger videos in your site bigger? .
I’m afraid you might need to consult someone else. Thanks
You are a very bright individual!
Thanks for the complements.
Terrific paintings! That is the type of information that are meant to be shared across the web. Shame on the seek engines for not positioning this post higher! Come on over and visit my website . Thank you =)
You made some good points there. I did a search on the subject and found a good number of persons will consent with your blog.
I have been examinating out some of your posts and i can state nice stuff. I will make sure to bookmark your website.
I have been exploring for a little bit for any high quality articles or weblog posts on this kind of space . Exploring in Yahoo I eventually stumbled upon this site. Reading this information So i¡¦m happy to convey that I’ve an incredibly excellent uncanny feeling I found out exactly what I needed. I most without a doubt will make sure to do not overlook this site and give it a look regularly.
Yes – ensure you check the site regularly. I strongly believe you will continue getting some useful information.
Good info and right to the point. I don’t know if this is truly the best place to ask but do you people have any ideea where to employ some professional writers? Thx 🙂
Please try http://www.freelancer.com
I have been absent for some time, but now I remember why I used to love this blog. Thank you, I¡¦ll try and check back more often. How frequently you update your website?
The blog is updated once a week. Rgds
I simply had to thank you very much once again. I’m not certain the things that I might have gone through without those opinions documented by you about this area of interest. It previously was a real frustrating case for me, nevertheless encountering a skilled approach you processed the issue forced me to jump with fulfillment. Extremely grateful for your information and sincerely hope you comprehend what a great job you are always putting in teaching men and women all through your blog. Most probably you’ve never encountered all of us.
I have been reading out many of your articles and i must say pretty good stuff. I will surely bookmark your blog.
I am no longer sure the place you’re getting your information, but great topic. I needs to spend a while finding out more or working out more. Thank you for magnificent info I used to be on the lookout for this information for my mission.
It’s hard to find knowledgeable people on this topic, but you sound like you know what you’re talking about! Thanks
Simply desire to say your article is as amazing. The clarity in your post is simply nice and i can assume you’re an expert on this subject. Fine with your permission allow me to grab your RSS feed to keep up to date with forthcoming post. Thanks a million and please continue the enjoyable work.
Sure – more posts will be coming.
Pretty nice post. I just stumbled upon your blog and wanted to say that I’ve really enjoyed surfing around your blog posts. In any case I will be subscribing to your feed and I hope you write again soon!
Hullo there, just turned out to be conscious of your web page through Yahoo and bing, and realized that it’s quite interesting. I will like if you carry on this idea.
It’s actually practically unattainable to see well-updated individual on this subject, still you appear like you are familiar with those things you’re covering! Gratitude
Good morning here, just turned familiar with your wordpress bog through yahoo, and realized that it is really interesting. I will be grateful for should you decide keep up this approach.
It really is almost close to impossible to find well-qualified americans on this matter, yet somehow you seem like you are familiar with the things that you’re raving about! Appreciation