This is a rather late post for the week, in light of my usual timing. Nevertheless let’s have a go at it.
Now, there is this word or term ‘quality’ that we often use in our personal, official, social and business lives. You could come up with literally hundreds of definitions of quality. However, in the context of my subject today, and more so relating to entrepreneurship management, products and services, we can say that quality represents the unique properties or characteristics of products and services, valued by the customers or clients. It is what the customer perceives as worth paying so much for. It is the perceived degree of excellence in meeting and even exceeding customer’s expectations or desires. Quality is relational and could also mean the extent to which goods and services are free from defects and constraints in adding value to customers or meeting the need it’s designed for.
I could go on and on defining quality until you get bored stiff and run away from this blog. That’s not my intention please. Excuse me. I just thought I should provide some top tips regarding quality today. Don’t you think it’s a good idea pal? Certainly many of us desire quality things – goods and services – but some of us are a bit skewed in that we want quality but like giving out junk, or whatever word you have for the opposite of quality. My principle is this; give out quality and you will get quality in return. Isn’t this terrifically good? The natural law of restitution will somehow ensure you receive quality for giving out quality. So, Mr. Entrepreneur, you have got to understand and appreciate quality for you to produce and deliver quality through your enterprise. If you don’t get this in the mind first, you won’t go far with your quality agenda.
So, what are the top tips regarding quality for an entrepreneur? What are the principle issues relating to quality that an entrepreneur must know? What are the issues that you must consider in your enterprise to be able to compete locally and internationally as far as the quality of your goods and services are concerned? It’s a bit unfortunate that many people in the world today are still gravitating towards less quality products, possibly due to economic limitations. This is not to say that there are no humans in the world who entirely focus on the best possible quality. Nevertheless, how are you going to guarantee quality in your enterprise? Let’s take a look at some of the key issues you should not miss if you want to achieve your quality agenda.
Before I run now to other things, I want to use Aristotle’s words in conclusion. He said, ‘Quality is not an act, it is a habit’. Again, William A. Foster said this; ‘Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives’.
The Wise Entrepreneur